# Terms of Service

## Agreement

These Terms of Service govern your use of SnapAPI, a screenshot API service provided by Cloonar Technologies GmbH.

Service Provider: Cloonar Technologies GmbH
Linzer Straße 192/1/2, 1140 Wien, Austria
Email: info@cloonar.com

Last updated: February 19, 2026

By using SnapAPI, you agree to these terms. If you disagree with any part, you may not use our service.

## 1. Service Description

SnapAPI is a web service that converts URLs into screenshot images through a RESTful API. We provide:

- URL-to-screenshot conversion via API calls
- Multiple output formats (PNG, JPEG, WebP)
- Customizable viewport sizes and quality settings
- Free playground for testing (watermarked)
- Paid API access (clean, unwatermarked screenshots)

## 2. Acceptable Use Policy

### Permitted Use

- Capturing screenshots of publicly accessible websites
- Testing and development purposes
- Commercial use within your applications
- Reasonable automation and integration

### Prohibited Activities

You may not use SnapAPI to:

- Illegal content: Capture or distribute illegal material
- CSAM: Any content involving minors (zero tolerance)
- Privacy violations: Screenshot private, restricted, or login-protected content without authorization
- Copyright infringement: Systematically capture copyrighted content without permission
- Harassment: Target individuals or organizations for malicious purposes
- Rate limit abuse: Circumvent or attempt to bypass usage limits
- System abuse: Attempt to hack, disrupt, or damage our service
- Resale: Resell API access without written permission

### Security Restrictions

- SSRF protection prevents access to internal networks and metadata endpoints
- Rate limits are enforced per plan and IP address
- URLs must be publicly accessible (no authentication required)

## 3. Account & API Keys

### Registration

- Provide accurate and complete information
- One account per person or organization
- You're responsible for account security
- Notify us immediately of unauthorized access

### API Keys

- Keep API keys confidential and secure
- Don't share keys between applications or users
- Rotate keys regularly for security
- Report compromised keys immediately

### Account Termination

We may suspend or terminate accounts for:

- Violation of these terms
- Abusive behavior or excessive resource usage
- Non-payment of fees
- Legal compliance requirements

## 4. Service Availability

### Best Effort Service

- We strive for high availability but don't guarantee 100% uptime
- Planned maintenance will be announced in advance when possible
- Emergency maintenance may occur without notice
- Free tier has no SLA (service level agreement)

### Business Plan SLA

- Business plan includes 99.9% uptime target
- SLA terms detailed in separate agreement
- Credits may be provided for significant downtime

### Rate Limits

- Playground: 5 requests per hour (watermarked)
- Starter: 1,000 screenshots per month
- Pro: 5,000 screenshots per month
- Business: 25,000 screenshots per month

## 5. Pricing & Billing

### Subscription Plans

- Pricing displayed in Euros (EUR) including VAT where applicable
- Monthly subscriptions billed in advance
- Usage resets on your monthly billing anniversary
- Overage charges may apply for excessive usage

### Payment Processing

- Payments processed by Stripe (PCI DSS compliant)
- We don't store payment card information
- Failed payments may result in service suspension
- Refunds considered on case-by-case basis

### Changes

- Prices may change with 30 days' notice
- Existing subscribers keep current pricing until next renewal
- Free services may become paid with notice

## 6. Data & Privacy

- Your privacy is governed by our Privacy Policy
- All data processing occurs within the European Union
- Screenshots are generated and returned immediately (not stored)
- API usage logs retained for billing and security purposes
- Account data kept until deletion requested

## 7. Intellectual Property

### Our Rights

- SnapAPI service, documentation, and branding are our property
- You receive a limited license to use the API per these terms
- No right to reverse engineer or compete with our service

### Your Content

- You retain rights to URLs and content you submit
- You grant us license to process URLs for screenshot generation
- You're responsible for having rights to capture submitted URLs

### Third-Party Content

- Respect copyright and intellectual property of captured websites
- We're not liable for your use of captured content
- Follow fair use principles and obtain permission when needed

## 8. Disclaimers & Limitations

### Service Disclaimer

- Service provided "as is" without warranties
- No guarantee of accuracy, completeness, or suitability
- Screenshots may not perfectly represent live websites
- Third-party website availability beyond our control

### Limitation of Liability

To the maximum extent permitted by Austrian law:

- Our liability is limited to fees paid in the past 12 months
- No liability for indirect, consequential, or punitive damages
- No liability for data loss, business interruption, or lost profits
- Limitations apply regardless of legal theory (contract, tort, etc.)

### Indemnification

You agree to indemnify us against claims arising from:

- Your violation of these terms
- Your use of captured content
- Violation of third-party rights
- Illegal or unauthorized use of the service

## 9. Governing Law

- Jurisdiction: These terms are governed by Austrian law
- Disputes: Resolved in Austrian courts (Vienna)
- Language: German version prevails in case of conflicts
- EU Rights: Consumer rights under EU law remain unaffected

For EU consumers, you may also bring disputes in your country of residence.

## 10. Changes & Communication

### Terms Updates

- We may modify these terms with reasonable notice
- Significant changes communicated via email
- Continued use constitutes acceptance
- If you disagree, cancel your account before changes take effect

### Notices

- Service announcements via email or website
- Legal notices to your registered email address
- Check your email regularly for important updates

## 11. Severability

If any provision of these terms is found unenforceable, the remaining provisions continue in full effect. We'll replace unenforceable provisions with valid ones that achieve the same intent.

## 12. Contact

Questions about these terms:
info@cloonar.com

Legal notices:
legal@cloonar.com

Postal address:
Cloonar Technologies GmbH
Linzer Straße 192/1/2
1140 Wien, Austria

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