Fix email formatting: send HTML via text field, allow light HTML in support replies

bin/docfast-support

@@ -123,12 +123,14 @@ async function cmdReply(args) {
     process.exit(1);
   }
 
-  // FreeScout body field is HTML — convert plain text newlines to <br> tags
-  const htmlBody = message.replace(/\n/g, '<br>\n');
+  // FreeScout API text field: convert plain text to HTML so emails render with line breaks
+  const htmlText = message
+    .split(/\n{2,}/)
+    .map(para => `<p>${para.replace(/\n/g, '<br>')}</p>`)
+    .join('');
   const body = {
     type: draft ? 'note' : 'message',
-    text: message,
-    body: htmlBody,
+    text: htmlText,
     user: 6,
     status: status || (draft ? undefined : 'active'),
   };