diff --git a/memory/2026-02-18.md b/memory/2026-02-18.md new file mode 100644 index 0000000..096af1f --- /dev/null +++ b/memory/2026-02-18.md @@ -0,0 +1,69 @@ +# 2026-02-18 — Daily Log + +## DocFast Support Fixes +- FreeScout `needs-reply` had TWO bugs: threads are reverse chronological (newest=index 0), and it skipped unassigned tickets. Both fixed. +- FreeScout email formatting: `body`/`text` field needs HTML, not plain text. `\n` gets stripped. Fixed: convert paragraphs to `

` tags, newlines to `
` in the `text` field. +- Support agent can now use light HTML (``, `