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Fix needs-reply: include unassigned tickets, fix reverse thread order bug

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Hoid 2026-02-17 22:16:14 +00:00
parent ea1d71560f
commit 3763fc0b15
1 changed files with 7 additions and 7 deletions
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14
bin/docfast-support
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@ -161,16 +161,16 @@ async function cmdNeedsReply(args) {
const needsReply = [];
for (const c of conversations) {
// Only tickets assigned to the AI agent
const assignee = c.assignee?.email || c.user?.email || '';
if (assignee.toLowerCase() !== AI_AGENT_EMAIL.toLowerCase()) continue;
// Only tickets assigned to the AI agent or unassigned
const assignee = c.assignee?.email || '';
if (assignee && assignee.toLowerCase() !== AI_AGENT_EMAIL.toLowerCase()) continue;
const tRes = await apiRequest('GET', `/conversations/${c.id}?embed=threads`);
if (tRes.status !== 200) continue;
if (tRes.status !== 200) { console.error(` Ticket ${c.id}: API returned ${tRes.status}`); continue; }
const threads = (tRes.data._embedded?.threads || [])
.filter(t => t.type !== 'note' && t.type !== 'lineitem') // ignore internal notes and line items
if (threads.length === 0) continue;
const lastThread = threads[threads.length - 1]; // threads are in chronological order
.filter(t => t.type !== 'note' && t.type !== 'lineitem');
if (threads.length === 0) { continue; }
const lastThread = threads[0]; // FreeScout returns threads in reverse chronological order (newest first)
// type 'customer' = from customer, 'message' = from agent
if (lastThread.type === 'customer') {
needsReply.push(c);