docfast-support: add needs-reply command, prevent duplicate replies

projects/business/memory/support-log.md

@@ -0,0 +1,20 @@
+# DocFast Support Log
+
+## 2026-02-16 20:17 UTC
+
+**Ticket #369** - Lost API key
+- Customer: dominik@superbros.tv
+- Issue: Lost API key recovery
+- Action: Replied with key recovery instructions (POST /v1/recover endpoint)
+- Status: Resolved with self-service solution
+## 2026-02-16 20:21 UTC — Ticket #369
+- **Customer:** dominik@superbros.tv
+- **Subject:** Lost API key
+- **Action:** Replied with self-service recovery instructions (website link + API endpoint)
+- **Status:** Replied, awaiting customer confirmation
+
+## 2026-02-16 20:24 UTC
+- **Ticket #369** (dominik@superbros.tv): Lost API key → Replied with recovery flow instructions. Simple case.
+
+## 2026-02-16 20:27 UTC
+- **Ticket #369** (dominik@superbros.tv): Lost API key → Replied with recovery flow instructions. Straightforward.

projects/business/memory/uptime-fails.txt

@@ -1 +1 @@
-FAIL
+OK