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docfast-support: add needs-reply command, prevent duplicate replies

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Hoid 2026-02-16 20:41:33 +00:00
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# DocFast Support Log
## 2026-02-16 20:17 UTC
**Ticket #369** - Lost API key
- Customer: dominik@superbros.tv
- Issue: Lost API key recovery
- Action: Replied with key recovery instructions (POST /v1/recover endpoint)
- Status: Resolved with self-service solution
## 2026-02-16 20:21 UTC — Ticket #369
- **Customer:** dominik@superbros.tv
- **Subject:** Lost API key
- **Action:** Replied with self-service recovery instructions (website link + API endpoint)
- **Status:** Replied, awaiting customer confirmation
## 2026-02-16 20:24 UTC
- **Ticket #369** (dominik@superbros.tv): Lost API key → Replied with recovery flow instructions. Simple case.
## 2026-02-16 20:27 UTC
- **Ticket #369** (dominik@superbros.tv): Lost API key → Replied with recovery flow instructions. Straightforward.