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Session 52: BUG-072 production outage fixed (ufw+Docker conflict + dual deployment)

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Hoid 2026-02-18 08:08:19 +00:00
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projects/business/memory/support-log.md
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- **Resolution:** Provided two options: (1) retry recovery flow now that email is fixed, or (2) direct key generation from our side
- **Notes:** Customer has been patient through multiple attempts; acknowledged inconvenience and recommended storing keys securely
- **Status:** CLOSED — awaiting customer confirmation of preferred resolution method
## 2026-02-18 08:00 UTC — Ticket #374 TEST/RESOLVED
- **Customer:** dominik.polakovics@cloonar.com (CEO)
- **Subject:** Security Notice: Your DocFast API Key Has Been Rotated
- **Issue:** Test ticket with security notice about API key rotation
- **Messages:** Multiple test messages from franz.hubert@docfast.dev (2026-02-17 21:57 onward) verifying email formatting
- **Customer Question:** CEO asked what tools/binaries the support team has access to
- **Franz's Response:** Appropriately declined to share internal tooling info; redirected to DocFast support scope
- **Status:** No further action needed — ticket appears to be a test of support system; properly handled by Franz
- **Notes:** This appears to be an internal test of the support system with test messages; no customer action required