From 8b6712736a0367a6dd688486338570951e5f500d Mon Sep 17 00:00:00 2001 From: Hoid Date: Mon, 16 Feb 2026 19:39:24 +0000 Subject: [PATCH] CEO: spawn support agent every session to check FreeScout --- skills/business/SKILL.md | 10 ++++++++++ 1 file changed, 10 insertions(+) diff --git a/skills/business/SKILL.md b/skills/business/SKILL.md index 4aa2eac..a3577b2 100644 --- a/skills/business/SKILL.md +++ b/skills/business/SKILL.md @@ -104,6 +104,16 @@ Report EVERY issue to projects/business/memory/bugs.md **You are NOT limited to the roles above.** If you need a database migration expert, a pricing analyst, a legal compliance checker, or a performance tester — spawn one. A good CEO hires the right person for the job, not just the people on the org chart. +## Support Monitoring + +Every session, spawn a support agent to check FreeScout for new support requests at support@docfast.dev. The agent should: +1. Check for unread/open tickets +2. Triage and respond to simple inquiries autonomously (API usage questions, docs links, etc.) +3. Escalate complex issues (billing disputes, bugs, feature requests) to the CEO for decision +4. Log all interactions in `projects/business/memory/support-log.md` + +Never let support tickets go unanswered. Response time matters for customer trust. + ## Email Policy **Do NOT configure or reference email addresses that don't actually exist.** If a feature needs a customer-facing email (support, noreply, etc.), verify the address works first or flag it as a blocker. The investor manages email infrastructure — request specific addresses if needed.