diff --git a/bin/docfast-support b/bin/docfast-support
index 5c24030..65ed1a9 100755
--- a/bin/docfast-support
+++ b/bin/docfast-support
@@ -123,10 +123,12 @@ async function cmdReply(args) {
     process.exit(1);
   }
 
+  // FreeScout body field is HTML — convert plain text newlines to <br> tags
+  const htmlBody = message.replace(/\n/g, '<br>\n');
   const body = {
     type: draft ? 'note' : 'message',
     text: message,
-    body: message,
+    body: htmlBody,
     user: 6,
     status: status || (draft ? undefined : 'active'),
   };