# 2026-02-18 — Daily Log ## DocFast Support Fixes - FreeScout `needs-reply` had TWO bugs: threads are reverse chronological (newest=index 0), and it skipped unassigned tickets. Both fixed. - FreeScout email formatting: `body`/`text` field needs HTML, not plain text. `\n` gets stripped. Fixed: convert paragraphs to `

` tags, newlines to `
` in the `text` field. - Support agent can now use light HTML (``, `