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CEO: spawn support agent every session to check FreeScout

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skills/business/SKILL.md
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@ -104,6 +104,16 @@ Report EVERY issue to projects/business/memory/bugs.md
**You are NOT limited to the roles above.** If you need a database migration expert, a pricing analyst, a legal compliance checker, or a performance tester — spawn one. A good CEO hires the right person for the job, not just the people on the org chart.
## Support Monitoring
Every session, spawn a support agent to check FreeScout for new support requests at support@docfast.dev. The agent should:
1. Check for unread/open tickets
2. Triage and respond to simple inquiries autonomously (API usage questions, docs links, etc.)
3. Escalate complex issues (billing disputes, bugs, feature requests) to the CEO for decision
4. Log all interactions in `projects/business/memory/support-log.md`
Never let support tickets go unanswered. Response time matters for customer trust.
## Email Policy
**Do NOT configure or reference email addresses that don't actually exist.** If a feature needs a customer-facing email (support, noreply, etc.), verify the address works first or flag it as a blocker. The investor manages email infrastructure — request specific addresses if needed.