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config/projects/business/memory/support-log.md

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DocFast Support Log

2026-02-16 20:17 UTC

Ticket #369 - Lost API key

  • Customer: dominik@superbros.tv
  • Issue: Lost API key recovery
  • Action: Replied with key recovery instructions (POST /v1/recover endpoint)
  • Status: Resolved with self-service solution

2026-02-16 20:21 UTC — Ticket #369

  • Customer: dominik@superbros.tv
  • Subject: Lost API key
  • Action: Replied with self-service recovery instructions (website link + API endpoint)
  • Status: Replied, awaiting customer confirmation

2026-02-16 20:24 UTC

  • Ticket #369 (dominik@superbros.tv): Lost API key → Replied with recovery flow instructions. Simple case.

2026-02-16 20:27 UTC

  • Ticket #369 (dominik@superbros.tv): Lost API key → Replied with recovery flow instructions. Straightforward.

2026-02-17 13:02 UTC — Ticket #370

  • Customer: office@cloonar.com (dominik.polakovics@cloonar.com)
  • Subject: Lost API key
  • Issue: Customer lost API key and couldn't receive password reset email (verification code never arrived)
  • Root Cause: BUG-050 — cloonar.com mail server was rejecting noreply@docfast.dev due to sender verification (not a real mailbox)
  • Fix Applied: DocFast updated email sender configuration to use a verified sender address
  • Action: Replied to ticket confirming fix is applied, asked customer to retry recovery flow
  • Status: Awaiting customer retry; should resolve once email is received